FAQ

Please see 'About Us' section for more information.  Custom Print Service information section for full details on this service including refunds, delivery relating to this service. 

Customers delivery address - it is the buyers responsibility to ensure a correct and full delivery address is provided. We regret we won't be able to help with lost / missing parcels that arise from inaccurate / incomplete address. 

Delivery charges UK- Most deliveries are sent via Royal Mail 48hr Tracked service. ( this excludes Custom Print - see Custom Print Service information section) Free delivery Art Store Tour vouchers, *exemptions apply see below ) 

Orders up to £39.99 - p&p £4.50 

Order £40 to £74.99 - p&p £5.50 

Order £75 to £139.99 - p&p £6.50 (tracked / signed service)

Orders £140 and over  - p&p £7.50 (tracked / signed service)

International Shipping - We are currently unable to offer this service. 

Dispatch times - We currently dispatch within 4 working days*. Custom Prints dispatch is 5 - 6 working days (working days- Mon - Fri) 

Christmas last orders 2025 - Custom print - Mon 8th Dec.  Other product - Friday 12th Dec 12 noon. 

Payment - we accept payment by credit card. 

Refunds* - we are happy to refund unwanted items within 21 days of delivery, provided the items are unused / unopened and in saleable condition. (*exceptions are earrings for pierced ears, and *custom made items) This does not effect your statutory rights.  *Custom Prints - Due to the bespoke nature of these prints, your order cannot be cancelled once payment has been made and refunds are only offered if the product is faulty.

'Out of Stock' / low stock items - We endeavour to keep the shop stocked up regularly, however sometimes items may appear temporarily out of stock, (or show low availability on quantity) Please email us if you have a specific stock requirement and we will do our best to help.  

See 'About' section or 'Custom Print Service Information' section for more details.